"Sorry, nosotros tin can't connect to your account. Please try again later" fault when y'all activate Office from Part 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Role 365, Project Online Desktop Customer

Summary

This commodity discusses how to troubleshoot the activation issues in Microsoft Part from Function 365. Activation fails and y'all receive 1 the following error letters:

We are unable to connect correct now. Please check your network and effort again later.

Sorry, nosotros can't connect to your account. Delight effort again later on.

More information

This outcome might exist caused by i of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the result is fixed. If not, proceed to the next step.

Stride 1. Identify and fix activation problems by using the Support and Recovery Banana for Office 365

The Support and Recovery Assistant app runs on Windows PCs and tin can assistance y'all place and set up activation issues with Office 365.
Role 365: Use the Support and Recovery Assistant for Part 365

Step two. Check whether you're behind a proxy server

Are you backside a proxy server? If you're not certain, ask your administrator. If so, you (or your administrator) might have to alter the proxy settings for Windows HTTP clients. To practice this, follow these steps:

  1. Open a Command Prompt window every bit an administrator. To do this, click Kickoff, blazon cmd.exe in the search box, right-click cmd.exe in the list, and and so click Run as ambassador.
  2. Type the following control, and and then press Enter: 
                      netsh winhttp set proxy < Accost of proxy server >

Step 3. Cheque whether you lot're behind a firewall

Are you behind a firewall? If you're not sure, enquire your administrator. If y'all're backside a firewall, it might have to be configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will take a unlike method for enable access to these URIs. Check your software'due south documentation for instructions or enquire your administrator to practise this for you lot.

For more information virtually Microsoft 365 Apps for enterprise URLs and IP addresses, meet the following Microsoft article: Part 365 URLs and IP accost ranges

Step 4. Check whether you lot have the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings so click Function 365 settings.
  3. Locate the Assigned licenses surface area.
  4. If you come across The latest desktop version of Role, and then you have an Function subscription assigned correctly.
  5. If yous don't come across The latest desktop version of Part, contact your administrator or see the Office article What Office 365 business production or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product fundamental

To manually remove existing production keys for an Office 2013 program, follow these steps:

  1. Open a Control Prompt window, type 1 of the following commands, and so press Enter:

    • If you lot're running 64-fleck Windows with 32-bit Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-fleck Windows, or running 64-bit Function with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Part\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the last five characters of the installed product cardinal.

  3. Remove all product keys. To remove a product fundamental, type the following command and so printing Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of product key>

Hither's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version six.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.viii  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Role fifteen, OfficeProPlusSubR_Subscription edition  LICENSE DESCRIPTION: Function 15, TIMEBASED_SUB aqueduct  EXPIRATION: 10/11/2013 iv:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  ERROR CODE: 0xC004F005  ERROR Description: The Software Licensing Service reported that the product key  does not match the product key for the license.  Last five characters of installed product key: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Role\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product cardinal for: Role fifteen, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more than information, see the post-obit Microsoft Knowledge Base manufactures:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Role

Still demand help? Go to Microsoft Community.